SCOPE OF POSITION
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication with both owners and corporate office.
POSITION RESPONSIBILITIES AND QUALIFICATIONS
Education & Experience:
Four Year College Degree is preferred
At least two (2) years’ experience as a General Manager of a hotel of similar size to this 167 room property.
Certification preferred: Senior manager and/or other certification as required by franchise.
Brand experience is a huge plus.
Strong financial knowledge and computer skills, to include Excel, required.
Hotel Brand Management helpful.
Long hours sometimes required, including nights and weekends.
Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to spend some time moving about the hotel overseeing the various departments.
Valid driver’s license from appropriate state and MVR in good standing.
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
Must be able to prioritize departmental functions to meet due dates and deadlines.
Must be able to work with and understand financial information and data, and basic arithmetic function.
RESPONSIBILITIES MAY INCLUDE ANY AND ALL OF THE FOLLOWING
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Manage all sources of revenue to include rooms, food and beverage, internet and others. Ensure all departments are profitable and maintain strong working relationships.
Create local and national marketing plans and pricing strategies and know each market segment. Respond quickly to changing market conditions and revise strategies accordingly.
Actively participate in sales discussions, meetings and plans. Know key account executives and business base.
Know monthly production levels for each sales person on the staff.
Promote Prism’s philosophies and Culture throughout the hotel to both team members and guests.
Create the hotel’s annual budget and monitor the performance of the hotel throughout the year.
Produce monthly financial reports and know at all times where the hotel stands against budget.
Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings.
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Follow company policies and procedures and effectively communicate them to subordinates.
Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Tour the operating departments daily making adjustments as needed via departmental heads.
Conduct weekly staff meetings, and review future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Forecast the hotel’s financial position on a monthly basis, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Ensure that all department heads maintain budgeted productivity levels.
Inspect rooms regularly with Executive Housekeeper, Director of Rooms, and the Director of Engineering.
Conduct weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas. Maintain logs on walk throughs for follow up.
Be in the public areas during peak periods, greeting guests and offering assistance as needed.
Ensure complete processing of invoices daily by using the A/P process.
Conduct effective recruiting and lawful interviewing when necessary.
Motivate, coach, counsel and discipline all team members as needed and ensure that all managers are in compliance with Prism standards.
Ensure compliance for all brand training and local liquor and sanitation certifications.
Actively participate in required MOD program as needed.
Attend meetings/training as required by management.
Perform other duties as requested by management.
Competitive Benefits Package: Bonus plan, Medical, Dental, Vision, Disability, Life Insurance, 401(k), Vacation and PTO.
INTERNAL: All hotel departments and employees – For leadership and communication
EXTERNAL: Account Executives – To promote business
Clients and Guests – Maintain a presence in the hotel, solicit comments, etc.
REPORTS TO: Area General Manager
SUBORDINATES: Food and Beverage Director, Rooms Director, Director of Operations, Director of Sales, Director of Catering, Chief Engineer, Director of Employee Services, and all property personnel
JOB TITLE ALSO KNOWN AS: Hotel Manager
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotels for this type of position; it may be modified at an individual hotel based upon business levels.
Department: Administration & General
Career level: Executive Level
EOE AA M/F/Vet/Disability
Please submit your resume and include job position you are interested in to firstname.lastname@example.org.
Prism Hospitality, L.P. (“Prism”) considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender expression, genetic information, national origin, age, disability, marital or veterans status, or base on any individual’s status in a group or class protected by applicable federal, state or local law. Prism also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable stated and local law. If you require an accommodation in the application process, please advise the Human Resources Department at Prism.