SCOPE OF POSITION

The Cluster Revenue Manager is responsible for maximizing revenues of a multi-branded hotel portfolio.  The Cluster Revenue Manager will be responsible for the inventory management of the hotel’s guest rooms, maximizing group/catering revenues and space management.

POSITION RESPONSIBILITIES AND QUALIFICATIONS

Education & Experience:

  • Bachelor’s degree in Hotel Management, Finance, or Business preferred.  Experience as a multi-property revenue manager with multi-property systems experience preferred.
  • Previous Department managerial experience preferred.
  • Strong Microsoft Office Suite skills and financial knowledge required.

Physical Demands:

  • Long hours sometimes required, including nights and weekends.
  • Light work -Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently and/or constantly to lift, carry, push, pull or otherwise move objects.

Required Competencies:

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES MAY INCLUDE ANY AND ALL OF THE FOLLOWING

  • Approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes proper dress when working.
  • Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
  • Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
  • Coordinate the yield management process and daily execution in the property management system.
  • Chair the daily and weekly revenue meeting and generate all reports needed for that meeting.
  • Monitor the pricing of competitors understand the dynamics of the local market and demand generators; present appropriate actions to Sales.
  • Occasional property visits when applicable.
  • Monitor group blocks to determine rooms available for sale to transient customers.  Understand groups’ pick up history and effectively manage group cut off dates.
  • Review and approve all group proposals with the Director of Sales and/or General Manager. Collaborate with the Director of Sales on group rates and ceilings and selective guidelines.
  • Effectively develop the hotel pricing and market mix strategy.
  • Responsible for daily walk-in rates and communication to staff of change in the daily pricing strategies.
  • Prepare/present/own the hotel weekly and long range rooms’ forecasts for group and transient.  Submit according to company timeline standards.
  • Assists in the annual hotel budget and business plan development and ongoing results analysis.
  • Provide training to Reservations and Front Desk employees on up selling and negotiating techniques.
  • Implement and monitor revenue-based line-level staff incentive plans.
  • Communicate fluctuations in occupancy to operational departments for staffing adjustments and increase in efficiency.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follow up to ensure guest satisfaction.
  • Assist in preparation for daily and monthly Rooms meetings, if necessary
  • Maintain accurate and detailed property history.
  • Review arrivals report and daily flash reports for accuracy.
  • Be competent in all property specific computer functions used by reservations and sales.
  • Monitor the competitive set for occupancy and rate, and recommend changes based on findings.
  • Comply with property policies on billing, routing, house accounts, A/R accounts, PM accounts.
  • Control suites inventory and monitor room type requests.
  • Maintain rate integrity and parity.
  • Maintain a professional working relationship and promote open lines communication with managers, team members and other departments.
  • Follow and enforce all Prism credit policies.
  • Be familiar with all corporate and brand specific programs such as airline mileage. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
  • Attend meetings/training as required by management.
  • Preparation of all Prism required weekly/monthly analytical reporting
  • Preparation/delivery of reports utilized during ownership meetings
  • Perform other duties as requested by management.

Competitive Benefits Package: Bonus plan, Medical, Dental, Vision, Disability, Life Insurance, 401(k), Vacation and PTO.


RELATIONSHIPS

INTERNAL: Hotel Employees – To receive information regarding guest needs or complaints.
Department Heads and above – For effective communication

EXTERNAL: Hotel guests – To provide customer service


ORGANIZATIONAL STRUCTURE

REPORTS TO: Corporate VP of Revenue Strategy

This job description is a general representation of the duties and responsibilities commonly found in Prism Hotels for this type of position; it may be modified at an individual hotel based upon business levels.

EOE AA M/F/Vet/Disability

Please submit your resume and include job position you are interested in to, greatcareers@prismhotels.com

Prism Hospitality, L.P. (“Prism”) considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender expression, genetic information, national origin, age, disability, marital or veterans status, or base on any individual’s status in a group or class protected by applicable federal, state or local law. Prism also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable stated and local law. If you require an accommodation in the application process, please advise the Human Resources Department at Prism.