HOTEL MANAGEMENT

Our team of experts is hands on—all the time. Our depth of talent, senior leadership involvement, and expertise provides owners with peace of mind and the confidence that comes from knowing there is an experienced management team working diligently on their behalf every single day.

Our hotel management services include:


Operations

Prism’s operations department focuses on a variety of disciplines, including maximizing profit, maintaining high guest service scores, cultivating accurate financial reporting, aiding in facility maintenance, engineering control, and an overall strong corporate oversight. In order to enable an efficient use of time and devotion by property management teams, Prism has employed advanced technology and automation systems toward high yielding activities such as sales & marketing and associate & guest interactions, which creates great success at the property level.


Sales & Marketing

Our sales teams receive extensive training to ensure they are best-in-class and continuously have an edge on the competition, offering experience, best practices, training, oversight, and support to every property in the field. Customized and comprehensive marketing plans are developed for each property.


Revenue Management

At Prism, our top priority is to provide strategic, technical, and supportive revenue leadership by incorporating a total hotel approach to revenue optimization. Our regional teams are intently focused on revenue strategy at every property. In partnership with the brands, we develop and support the execution of pricing analysis and rate plans, inventory management strategies, third party travel agency participation, online marketing, and social media management.


Accounting/Financial Reporting/Cost control

Our accounting and finance platform conforms to the highest level of reporting standards, offering the level of reporting required for the most sophisticated of investors. Prism’s accurate, comprehensive, and transparent accounting model includes regular financial statements—backed by independent internal audits—and customized monthly owners’ reports. A proprietary web-based information platform allows owners access to reports and analytics at their convenience.


Safety/Risk Management

Prism’s comprehensive risk management program ensures safety and security at every property we manage. The program includes annual audits by third-party professional risk managers, insurance carriers, and corporate personnel. In addition, local management develops a risk manual for their facility, performs regular self-audits, and participates in safety training programs. We make it a top priority to track and analyze all led claims to properly identify potential patterns and risks and take immediate actions to correct them.


Human Resources

Prism’s HR department works closely with each property’s operations team to recruit and retain the best-in-the-business hotel personnel, ensuring a positive and productive workplace while fostering a safe and supportive professional environment. Prism recognizes the critical importance HR plays in the hospitality business and maintains a staff of seasoned professionals dedicated to delivering an exceptional guest experience and securing a property’s long term success.


Training

We make top-quality training a high priority at every property because outstanding guest experiences frequently come down to one team member’s ability. Managers and supervisors learn how to hire, train, and retain top talent; GMs and departments heads train in everything from revenue management to cost controls, and individual employees benefit from role-specific training provided by experienced peers.


Property Services

Prism property services personnel manages all day-to-day needs of upkeep issues, including staff training, FF&E, housekeeping, maintenance, energy management, and energy efficiency reviews.


Purchasing

Prism’s managed hotels and resorts enjoy the significant cost advantages that come with national account pricing and maximized opportunities within brands. While utilizing a system that can facilitate rapid communication, we are able to provide an online purchasing and procurement solution to deliver significant cost reductions for hotels and resorts, saving them money and time.


Development & Capital Projects

Prism’s hotel development services cover everything from new hotel construction to strategic renovations and franchise update requirements. With over 50 years of experience, including more than 35 new builds and over 60 major renovations, we offer a range of specialized expertise that encompasses capital improvements, renovations, franchise PIP requirements, and negotiations and completions. Our highly qualified team works to uncover, analyze and execute on a wide range of opportunities in diverse markets.