General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication with both owners and corporate office.

Position Responsibilities and Qualifications

Education & Experience:
  • Four Year College Degree is preferred
  • Minimum of 7 years hotel related work experience in a leadership role.
  • Certification preferred: Senior manager and/or other certification as required by franchise.
  • Previous Department managerial experience required
  • Strong financial knowledge and computer skills, to include Excel, required.
  • Hotel Brand Management helpful.
  • Valid driver’s license from appropriate state and MVR in good standing.
Physical Requirements:
  • Long hours sometimes required, including nights and weekends.
  • Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to spend some time moving about the hotel overseeing the various departments.
Required Competencies:
  • Long hours sometimes required, including nights and weekends.
  • Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to spend some time moving about the hotel overseeing the various departments.

Responsibilities may include any and all of the following:

  • Manage all sources of revenue to include rooms, food and beverage, internet and others. Ensure all departments are profitable and maintain strong working relationships.
  • Create local and national marketing plans and pricing strategies and know each market segment. Respond quickly to changing market conditions and revise strategies accordingly.
  • Actively participate in sales discussions, meetings and plans. Know key account executives and business base.
  • Know monthly production levels for each sales person on the staff.
  • Promote Prism’s philosophies and Culture throughout the hotel to both team members and guests.
  • Create the hotel’s annual budget and monitor the performance of the hotel throughout the year.
  • Produce monthly financial reports and know at all times where the hotel stands against budget.
  • Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings.
  • Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
  • Follow company policies and procedures and effectively communicate them to subordinates.
  • Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
  • Tour the operating departments daily making adjustments as needed via departmental heads.
  • Conduct weekly staff meetings, and review future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Forecast the hotel’s financial position on a monthly basis, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
  • Ensure that all department heads maintain budgeted productivity levels.
  • Inspect rooms regularly with Executive Housekeeper, Director of Rooms, and the Director of Engineering.
  • Conduct weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas. Maintain logs on walk throughs for follow up.
  • Be in the public areas during peak periods, greeting guests and offering assistance as needed.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Conduct effective recruiting and lawful interviewing when necessary.
  • Motivate, coach, counsel and discipline all team members as needed and ensure that all managers are in compliance with Prism standards.
  • Ensure compliance for all brand training and local liquor and sanitation certifications.
  • Actively participate in required MOD program as needed.
  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.

Relationships:

Internal

All hotel departments and employees: For leadership and communication

External

Account Executives: To promote business
Clients and Guests:   maintain a presence in the hotel, solicit comments, etc.

Organizational Structure

Reports to: Regional Vice President of Operations

Subordinates:  Food and Beverage Director, Rooms Director, Director of Operations, Director of Sales, Director of Catering, Chief Engineer, Director of Employee Services, and all property personnel

Job title also known as: Hotel Manager

If you are interested in joining the Prism team, please submit your resume to: greatcareers@prismhotels.com. Remember to specify the position you are applying for.